Our story.

Clinic Commerce was born during the depths of covid. I’m the son of two physicians. My mom, Diane MacGillis founded Kingston Laser and Cosmetic Clinic (now a FYI Doctors member clinic) in 1998. To this day, KLCC remains one of the most successful clinics in Canada. When covid hit, physicians were left in the position where customers en masse were demanding an online selling option for product, where the vast majority of clinics did not offer a web store.

We understood the unique challenges that developing an online store from scratch can bring to a clinic. The simple things like fulfillment, what sizes of boxes should we order, how do we ship product at the best rate, how do we not tie up front desk staff waiting in line for Canada Post, and what platform do we use to build the store are examples of the endless list of questions that clinics faced. Then came the other side of the equation, marketing the products, and how to think through reaching your customers.

With these challenges in mind, and a digital native team, my best friend Ben Gallacher and I founded Clinic Commerce Inc. (CCI) to make the online store journey mindless for clinic owners. We were tired of seeing brands like Skinceuticals lock in physicians to a single product line and retarget their customers online so they buy exclusively through the L’Oreal owned and operated online store.

We believe to our core that physicians deserve to have choice and be liberated from the big brands that so often take advantage of the small business owner. We also believe that time is your most important resource, and just taking one more thing off a physician’s plate is worth its weight in gold.